ACTIVITY Lab Co., Ltd. ("we") recognises the importance of your personal data. We comply with the Japanese Act on the Protection of Personal Information and other applicable laws, and handle personal data appropriately in accordance with this policy.
1. Information we collect
When you place an order or contact us, we collect the following.
- Name, address, telephone number and email address
- Order details and delivery information
- The content of your enquiry
2. How we use it
- To ship your order and to contact you about it
- To respond to your enquiry
- To send information about products and services (only if you have asked us to)
- To produce statistics for improving our service (in a form that does not identify individuals)
3. Payment details
Credit card payments are handled by the payment system of Stripe, Inc. Card numbers and other payment details are processed securely by Stripe and never pass through or are stored on our servers. For Stripe's handling of personal data, see the Stripe Privacy Policy.
4. Disclosure to third parties
We do not disclose personal data to third parties without your consent, except in the following cases.
- Disclosure to the delivery company to the extent necessary to ship your order
- Disclosure to the payment provider to the extent necessary to process payment
- Where required by law
5. Security
We take the measures necessary and appropriate to prevent the leakage, loss or damage of personal data.
6. Disclosure, correction and deletion
If you ask us to disclose, correct, suspend the use of, or delete your personal data, we will verify your identity and respond promptly in accordance with the law. Please use the contact details below.
7. AI chat
This site offers an AI chat for answering questions about our products. Chat messages are recorded to maintain the quality of our service. Please do not enter personal data, payment details or information about your health in the chat. AI responses are for reference only; the terms shown on each page prevail.
8. Cookies
This site may use cookies to understand how the site is used and to improve our service. You can disable cookies in your browser settings.
9. Changes to this policy
This policy may be revised without notice in response to changes in the law or in our services. We will announce any significant change on this site.
Contact
ACTIVITY Lab Co., Ltd. — personal data enquiries
Telephone: [TO BE COMPLETED]
Email: [TO BE COMPLETED]